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Our promise to you

Advice and Support

We promise to:

  • Support you in a caring way and go the extra mile
  • Listen to you and value your views and thoughts, as an individual and through your Children in Care Council and Care Leavers Councils
  • Respect you and strive to understand your position (by putting ourselves in your shoes), placing your needs, thoughts and feelings at the heart of all decisions about you
  • Make sure you feel confident and supported to attend your meetings and reviews if you wish
  • Help you to understand your care plan and the reasons why you are in our care
  • Make sure you are made aware of different services available to you so you can have the right support, at the right time, by the right person


Health and Happiness

We promise to:

  • Support you in all your health needs - Help you know how to find out about being healthy and support you to stay healthy / and make sure you receive good health care as and when you need it (physical, emotional and mental)
  • Whenever possible, help you to keep in contact with the people who are important to you
  • Make sure you know your rights and entitlements and who to turn to if you are unhappy or wish to make a formal complaint


Growth and Development

We promise to:

  • Provide a stable environment for you to live and learn
  • Make sure you live with people who care about you and support you
  • Help and support you to become independent
  • Do everything we can to build your skills and confidence to help you make a smooth move into adult life
  • Help you to have control of your life


Education and Employment

We promise to:

  • Provide you with a named teacher in your school or education setting who understands the issues that you may face
  • Meet you outside of school if this is what you would prefer
  • Support you in any pathway you choose beyond school or college, including going to university or into and apprenticeship
  • Value your strengths, gifts and talents and encourage and guide you to be the best you can be and achieve the goals and dreams you have set and believe in you and celebrate your achievements